Minnesota customers scrambling after ND-based photography company abruptly shuts down

Glasser Illustrations or photos, which is based in Bismarck but serves consumers in Minnesota, is not offering refunds right after closing without the need of warning.

MINNEAPOLIS — A Bismarck-primarily based pictures business, which does a ton of small business in Minnesota, is under investigation by the North Dakota Legal professional General’s Business immediately after it abruptly shut this 7 days without having giving any refunds.

Glasser Pictures has been the topic of 172 official complaints as of Friday evening, according to a spokesperson for the Legal professional General’s Office.

Though that spokesperson did not specify wherever those people issues arrived from, it seems to have impacted numerous Minnesota customers, like Zach Lucas and his fiancée Hannah. Just after placing a December 2021 marriage ceremony day, Lucas mentioned they paid out $4,293 pounds in entire this spring, working with a area photographer as the subcontractor.

That subcontractor knowledgeable them on Thursday that Glasser Photos had determined to near without warning — and that no person would be obtaining their funds back.

“My initial imagined was, this are unable to be actual. Comprehensive shock,” Lucas stated. “The additional we were on the lookout it up and exploring, the worse it obtained. That did not support our means to sleep final night time at all.”

By Friday evening, additional than 1,000 individuals experienced joined a “HoldGlasserAccountable” Fb team, airing criticism right after complaint about the countless numbers of bucks they were being losing. Directors for the web site included Lucas, as very well as other Minnesotans from cities like Rosemount and Mankato. 

“We are currently out $2200.00,” 1 member wrote late Thursday in a determined search for a new marriage ceremony photographer. “Of program I will dispute the prices with my bank, but receiving this information at midnight leaves me experience helpless.”

Tim O’Keeffe, an legal professional symbolizing Glasser Visuals, explained to KARE 11 on Friday evening that owner Jack Glasser “feels awful for all these folks.” In accordance to O’Keeffe, Glasser wishes to obtain a way to “do all the things we can” to support prospects, but it does not appear he has the money at this position to present refunds.

In an formal media statement, Glasser claimed “We Cannot Apologize Plenty of.”

“We have been in business for 16 yrs and up right until Covid-19 hit, we were profitable and expanding, but then points drastically altered for the worse,” Glasser mentioned. “We pivoted and designed adjustments, but merely could not keep up with our ongoing expenses, debt compensation, salaries, hire and other business enterprise charges. These elements have prompted irreparable damage to the enterprise and has forced us to make this conclusion fast. Closing our doors is exceptionally heart wrenching for me.”

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Bao Vang, the Vice President of Communications for the Improved Company Bureau of Minnesota and North Dakota, claimed her corporation acquired 10 complaints Friday about Glasser Pictures. Whilst she said she does not consider this was a scenario of maliciousness on the component of Glasser Photographs, she urged persons to file issues with BBB and the lawyer common. 

“This is a second for us to be empathetic as buyers, and also see it from the small business standpoint as very well,” Vang said. “There are artistic alternatives for all people to truly feel like they are profitable in this condition.”

Vang instructed customers dispute the charge with their credit card organization to receive reimbursement. 

In truth, that’s how Zach Lucas and his fiancée Hannah bought their refund on Thursday afternoon.

“Regretably, we’re obtaining a lot of notes on our (Fb) web page about a good deal of individuals not finding the exact assist from the financial institution that we got,” Lucas explained. “With COVID and everything else, it’s just not a excellent time for any person to do nearly anything like this.”

The attorney for Glasser Visuals said the North Dakota Attorney General’s Place of work had not contacted him as of Friday night.

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Kenneth Proto

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